Embroidery is a classic form of garment decorating and provides a timeless and quality finish if done right.

When considering embroidery for your custom apparel, merchandise or uniforms, you will be required to pay a one off digitising fee for each artwork provided. This enables our team to create a file that is readable by our embroidery machines. Once created, this file is stored for 12 months after your most recent order,  making future runs a breeze.

Items that we can embroid include but are not limited to:

Embroidery FAQ's

Do you have minimum order quantities for embroidery?

With embroidery requiring a fair bit of setup and machine calibration, we do require a minimum order of 25 units for the first order and 15 units for any re-orders utilising existing artwork. 

How long does embroidered apparel take to produce?

For screen printing projects, we always try our best to turn around your order as fast as possible. On average, most orders are processed and dispatched within 10-15 business days. 

Do you offer quicker turnarounds?

We don’t live in a perfect world and we are well aware of this. If you have a print requirement that pops up last minute, in most cases we should be able to fit it in however it will result in a rush fee being applied to your order. Generally speaking, our rush fee is 30% of the total order amount however this could change depending on how quickly you require the finished product. 

Please contact us if you have an urgent request and we will assess the requirement and advise a price if we can get it turned around within your time frame. 

How long will you keep my digitised artwork?

All artwork that has been digitised is kept on file for a maximum of 12 months from the last order. This ensures if you continue to re-order within a 12 month period, your files will remain stored and accessible free of charge. 

If you re-order more than 12 months after your most recent order, you may have to pay another digitising fee.

How do i wash my embroidered apparel?

Our garments provided should always be washed according to the care labels attached to the garment. 

If you are unsure, we always recommend cold washing and drying in a shade covered area (avoid tumble drying). 

Can i order if i am interstate?

Of course!

We utilise a range of shipping providers to ensure the most efficient delivery of your finished product. 

Generally shipping interstate required 2-4 business days depending on where it is going. 

Please contact our team to discuss shipping rates to your location.

What type of artwork file do you require for embroidery?

If possible, vector files are always best as they provide the highest level of quality and are the easiest to work with. These types of files are generally created in projects such as Adobe Illustartor or CorelDRAW and supplied in ai, cdr, eps or pdf file formats. 

If the artwork is pixel based/bitmap (photographic images/hand drawn illustrations, etc.) we can take high resolution files, saved at any format (PSD and PDF are preferred). In this case, the artwork should be set at 300dpi.

Is graphic design included in my embroidery order?

Depending on your requirements, we can either print using your supplied files or our inhouse design team can assist with any design requirements. 

All graphic design projects are quoted accordingly so please reach out and discuss your project with our team so we can provide you with an accurate quote.

Can I supply my own garments for embroidery?

In order to provide you with the best possible service and end result, we do prefer to source the garments for you.

We utilise industry partnerships with leading garment suppliers, which allows us to provide the best possible pricing.

Good quality embroidery starts with a good quality blank garments and accessories. We’ve spent a good amount of time trying and testing our supplier’s products to make sure you’ll be happy with our work – from our basic budget tee to the premium product range.

If you still want us to use your own garments, please be advised that we cannot guarantee the quality of the embroidery or be held liable for damaged goods that may occur, as each fabric reacts differently to the embroidery process. If we’ve never embroidered on a particular garment that you have, we’ll ask you to provide a sample for us to run a test on.

Unless you supply BYO regularly to the point that we’re familiar with your products, our BYO minimum run is 50+ units, and a BYO surcharge may apply.

Please make sure all pre supplied garments are unpacked, cleared of any stickers and swing tags (if attached) and ready for printing. We charge an unpacking fee for garments that require us to spend time preparing them for printing.

What are your payment terms for embroidery orders?

All embroidery orders require 100% payment in full prior to ordering your blank garments in. 

Payment can be made via bank transfer, cash or card. All card payments are processed through our merchant facilities which may incur additional processing fees.


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